Shipping and returns Information
Thank you for choosing Purr-adise as your go-to destination for all things feline! We strive to ensure a smooth and hassle-free shopping experience, including our shipping process. Below are the details regarding shipping times and policies.
Domestic Shipping (United States):
- Estimated Delivery: 3-5 business days
- We use reliable shipping carriers to ensure your orders reach you in a timely manner.
- Tracking Information: Once your order is shipped, you will receive a tracking number via email, allowing you to keep an eye on your package's journey.
European Shipping:
- Estimated Delivery: 5-7 business days
- We are pleased to offer swift shipping services to our European customers, ensuring that your cat's goodies arrive promptly at your doorstep.
- Tracking Information: You will receive a tracking number via email, allowing you to stay informed about the status of your shipment.
International Shipping (Outside US and Europe):
- Estimated Delivery: 7-12 business days
- We extend our purr-fect products to feline enthusiasts worldwide. Please note that international shipping may take slightly longer due to customs processes and distance.
- Tracking Information: You will receive a tracking number via email, so you can keep tabs on your shipment's progress.
Free Returns Policy:
- We take pride in our products and strive for 100% customer satisfaction. If there is a mistake on our part, such as receiving the wrong item or a damaged product, we will gladly cover the return shipping costs.
- If you have any concerns about your order, please contact our customer support team within 14 days of receiving your package. We'll work diligently to resolve any issues promptly and ensure you and your feline companion are happy with your Purr-adise experience.
Please note that return shipping costs for non-defective items are the responsibility of the customer.
At Purr-adise, your satisfaction is our priority. If you have any questions or need assistance, feel free to reach out to our friendly customer support team. We're here to ensure your shopping journey is as delightful as your furry friend's experience in our Purr-adise store.